Farm Boy ranked number one in customer experience out of all other grocery stores in Ontario, according to Groupe Leger’s “2018 Wow Customer Experience Index”. The rankings are based on online surveys by 400 recent customers, and included 16 factors like store ambiance, staff courtesy, sense of belonging, product quality, and drive and innovation.
Here’s the “Ontario Supermarket Customer Experience Ranking”:
Farm Boy 80.9
Whole Foods 71.3
Real Canadian Superstore 69.4
Your Independent Grocer 67.6
Story credit: choosecornwall.ca
photo credit: en.wikipedia.org